The challenge
A screenshot or a separate call often misses the steps that led to an issue. Support teams need context about the task the user is trying to complete, not just the final error message.
A possible workflow
Start in the product
Offer a support entry point at the moment the user needs help.
Bring the right context
Capture useful application events through the enabled tool APIs. Choose events deliberately and keep sensitive inputs out of diagnostic payloads.
Troubleshoot together
Use available communication and screen-sharing tools to understand and reproduce the problem.
Keep a useful outcome
Turn the session into a structured issue or a repeatable demo when the relevant recording tools are enabled.
Tools to explore
Peer communication, chat, recording demos, issue capture, and shared document preview. Tool selection enabled for your site and the support process you want to deliver.
Connect support to product events
Begin with the loader integration. Read the widget availability guide before calling tool-specific APIs.